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Privacy Policy

Effective date: 3 August 2026 · Last updated: 3 August 2026

This policy explains what personal information Lodmont Cleaning & Laundry Services collects when you use this website to place an order, why we collect it, and the choices you have. If anything here is unclear, contact us using the details at the end.

1. Who we are

This website is operated by Lodmont Cleaning & Laundry Services ("Lodmont", "we", "us", "our"), a dry cleaning and laundry business based at 763 Chunzvi Street, Bindura Township, Bindura, Zimbabwe. We are responsible for the personal information handled through this website.

2. Information we collect

We only collect the information you give us in the order form so that we can arrange your pickup, cleaning and delivery. This includes:

  • Your name - so we know whose order it is.
  • Your phone number - so we can reach you about the pickup and delivery.
  • Your location - either your device's GPS location (only if you choose to share it) or the landmark, gate or address details you type in, so our driver can find you.
  • Your order details - the items you select, quantities and the price total.
  • Your preferred pickup day and time.

We do not ask for or collect payment card details, identity numbers, or any other sensitive information through this website. We do not create customer accounts, and we do not run advertising trackers or analytics on this site.

3. How your order is sent to us

This website has no customer database. When you tap "Send Order", your details are assembled, in your own browser, into a message that opens in WhatsApp and is sent to our business number. In other words, your order reaches us as a normal WhatsApp message, and that message is the record of your order. Your information is not stored on this website or in an online account.

4. How we use your information

We use the information above only to:

  • Arrange and carry out the pickup, cleaning and delivery of your items;
  • Contact you about your order (for example, to confirm the pickup time or ask a question);
  • Keep a record of the order for our own service and follow-up.

We do not sell, rent or trade your personal information to anyone.

Our legal basis: we handle this information because it is necessary to provide the cleaning, pickup and delivery service you ask us for. Where you choose to share your GPS location, our basis for that is your consent, which you give by tapping "Share my location".

5. Location information

Sharing your GPS location is optional. If you tap "Share my location", your browser will ask for permission first, and only then is your approximate latitude and longitude turned into a Google Maps link inside your WhatsApp order message. If you prefer not to share GPS, you can simply describe your location in the landmark field instead. You can change your mind at any time in your browser or phone settings.

6. Who else may process your information

Because your order is sent through WhatsApp and the website loads a few external resources, some third parties may handle your information or basic technical data (such as your IP address) when you use the site:

  • WhatsApp / Meta - delivers your order message to us. Your use of WhatsApp is also governed by WhatsApp's own privacy policy.
  • Google - a Google Maps link is used to show your shared location, and the site's fonts are served by Google Fonts.
  • Our technical providers - the site's price list and photos are served through Supabase and a public content delivery network (jsDelivr). These providers do not receive your order details; they may receive standard technical data when their resources load in your browser.

These companies operate under their own privacy policies, which we encourage you to review. We share your order details themselves with no one other than as needed to complete your order.

International transfers: because we receive your order through WhatsApp and our website loads services such as Google and Supabase, some of your information is processed on servers outside Zimbabwe by these providers. We rely on them to protect it in line with their own privacy and security commitments. If you would like more detail about where your information goes, contact us using the details below.

7. Cookies and tracking

This website does not use cookies for advertising or analytics, and it does not track your browsing across other sites. Some third-party resources listed above may set technical cookies or receive technical data as part of loading normally.

8. How long we keep your information

Because your order comes to us as a WhatsApp message, we keep that message for as long as we need it to provide the service and for reasonable follow-up, and then for up to 90 days, after which we delete it. You can ask us to delete your order messages at any time (see "Your rights" below).

9. Your rights

You can ask us to:

  • Tell you what information of yours we hold;
  • Correct information that is wrong or out of date;
  • Delete your order messages and details from our records;
  • Stop contacting you for anything other than completing an active order.

To make any of these requests, contact us using the details below. We will respond within a reasonable time.

10. Keeping your information safe

We take reasonable steps to protect the information you share with us and to limit access to it to the people who need it to serve you. WhatsApp messages are encrypted in transit by WhatsApp. However, no method of transmission over the internet is ever completely secure, and we cannot guarantee absolute security. If a security breach ever affects your personal information in a way that puts you at risk, we will take reasonable steps to address it and to notify you, and the relevant authority, where required.

11. Children

This service is intended for adults arranging cleaning services. It is not directed at children, and we do not knowingly collect information from children.

12. Your rights under Zimbabwean law

We handle personal information in line with the Cyber and Data Protection Act [Chapter 11:12] of Zimbabwe. If you have a concern about how we have handled your information, please contact us first so we can help. You also have the right to raise the matter with the Postal and Telecommunications Regulatory Authority of Zimbabwe (POTRAZ), which oversees data protection in Zimbabwe.

13. Changes to this policy

We may update this policy from time to time. When we do, we will change the "Last updated" date at the top of this page. Please check back occasionally.

14. Contact us

If you have any questions about this policy or your information, contact us: